Terms and Conditions


What's included

 

Official tourguide for the number of hours booked.

Professional driver with car insurance (if you have booked chauffeured services).

Luxury vehicle (if you’ve booked chauffeured services): Mercedes car, luxury minivan or luxury bus. All of them air-conditioned and roomy.

Travel advice: recommendations to help you plan the rest of your stay in Barcelona.

VAT (Value Added Tax).

 

What's Not included

 

▪     Entrance fees. (*Please note that you’ll have to pay for the tickets of Park Güell, Sagrada Familia, Picasso Museum upon booking, as we need to book them in advance to guarantee access).

▪     Site reservations. Compulsory for groups of 4 or more.

▪     Lunch. If applicable.

▪     Luggage handling. If you are traveling with luggage, standard fees don’t apply and a supplement will be charged.

▪     Personal expenses: souvenirs, personal beverages and snacks, other items…

▪     Medical expenses and insurance.

▪     Tips/Gratuities. In Spain, tips are not expected but appreciated and they are considered a sign that you enjoyed a service. Giving a tip or not at the end of the service remains your personal choice.

Other incidental expenses, incurred as a result of your booking: visas, vaccinations, travel insurance, non-refundable flights/transportation tickets, loss of enjoyment, phone calls, etc.

 

Payment

 

▪     A 20% deposit or similar (or eventually full payment is required to confirm a booking. No date can be held until at least a deposit has been sent.

The balance has to be paid at least one week prior the arrival by credit card or bank wire .

 

Cancellation policy

 

▪     Any cancellation must be by e-mail contacting us at info@guiasdebarceloa.com, and will be also acknowledged by Guías de Barcelona via e-mail. Cancellation notifications by phone will not be accepted.

▪     Cancellations less than 30 days before the tour: The full deposit amount will be kept as cancellation fee.

▪     Cancellations less than 48h before the tour: If the tour is cancelled less than 48h before the tour starts, the client commits to pay the 100% fee of the booked services.

▪     The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by Guías de Barcelona on your behalf .

Tickets are non-refundable and Guías de Barcelona will retain them to use in case of Cancellation.

▪     Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.

▪     Circumstances beyond our control: Guías de Barcelona is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites. Therefore, adequate insurance is strongly advised.

▪     Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.

▪     Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, an amount equivalent to the deposit required for the cancelled services will be kept as cancellation fee. If the cancellation takes places less than 48h before the service date, the whole services will have to be paid.

▪     Refunds will be sent back to your credit card (if you paid online) unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.

 

Changes

 

▪     Date/time changes. If you needed to change the date/time of your tour, we are open to schedule changes, but we cannot guarantee them. it depends on our availability for the new requested hours/date. PLEASE NOTE that if we have already bought tickets for any museum or monuments for your tour, such tickets will be lost and you’ll have to pay for them again if you still wish to visit it.

▪     Last minute schedule changes. No schedule changes (i.e. date, time…) are accepted less than 24h before the scheduled tour starting time.

▪     Client is responsible to inform on meeting point: Either if the client booked the tour before knowing the exact place where they’ll be staying, or if there was a hotel change, the client is responsible for informing Foreverbarcelona of the right meeting point.

▪     Client is responsible to be on time: Foreverbarcelona is not liable for reduced itineraries due to late start or delays by the client.Tour time starts counting from the time agreed with the client to meet the guide. If the client is late, it’s time wasted from the tour. There are no refunds for wasted time when clients are late: tours must finished at the time that was planned upon booking.

▪     Client is responsible for their own safety and their party’s. That includes crossing roads/streets, going up/down stairs or steps, wearing seatbelt inside vehicles… Foreverbarcelona is not liable for any injury, damage, loss or accident incurred during the tour.      Foreverbarcelona reserves the right to terminate any tour due to unreasonable behavior of the client.

▪     Luggage and personal effects are carried entirely at the owner’s risk. Foreverbarcelona is not liable for damage, loss or other irregularity incurred during our tours.

▪     Client is urged to acquire adequate insurance to cover any loss as a consequence of flight/cruiseship cancellations/delays, personal illness and other circumstances beyond Foreverbarcelona’s control that might cause the tour to be cancelled. Foreverbarcelona is not liable for any delay or irregularity of this nature, nor any expenses resulting from them.

▪     Itinerary: We’ll stick to the agreed itinerary as much as possible, but we reserve the right to change the itinerary and timings depending on weather conditions and unpredictable events caused by traffic, demonstrations, works in progress… Our itineraries are based on the typical tourist pace: not too rushed, but not too relaxed. Our guides handle the tour rhythm in a pleasant way, but it’s the client responsibility to follow the guides indications so we can cover everything that was planned. Foreverbarcelona will not be responsible if there wasn’t time to visit all the promised sites in the itinerary. No refunds for itinerary changes.

▪     Food: In lunch stops and epicurean tours, client is responsible for telling the tourguide about any food allergies or intolerances they might suffer so we can help choosing your food. The client takes full responsibility for the food that he or she decides to eat, and Foreverbarcelona will never be liable for any health issue resulting from the food/drinks eaten/drunk during a tour. No food or drink to be consumed inside vehicles except by permission of the driver.

 

Other details to be awared of

 

▪     Client is responsible to inform on meeting point: Either if the client booked the tour before knowing the exact place where they’ll be staying, or if there was a hotel change, the client is responsible for informing Guías de Barcelona of the right meeting point.

▪     Client is responsible to be on time: Guías de Barcelona is not liable for reduced itineraries due to late start or delays by the client.Tour time starts counting from the time agreed with the client to meet the guide. If the client is late, it’s time wasted from the tour. There are no refunds for wasted time when clients are late: tours must finished at the time that was planned upon booking.

▪     Client is responsible for their own safety and their party’s. That includes crossing roads/streets, going up/down stairs or steps, wearing seatbelt inside vehicles… Guías de Barcelona is not liable for any injury, damage, loss or accident incurred during the tour.     Guías de Barcelona reserves the right to terminate any tour due to unreasonable behavior of the client.

▪     Luggage and personal effects are carried entirely at the owner’s risk. Guías de Barcelona is not liable for damage, loss or other irregularity incurred during our tours.

▪     Client is urged to acquire adequate insurance to cover any loss as a consequence of flight/cruiseship cancellations/delays, personal illness and other circumstances beyond guís de Barcelona’s control that might cause the tour to be cancelled. Guías de Barcelona is not liable for any delay or irregularity of this nature, nor any expenses resulting from them.

▪     Itinerary: We’ll stick to the agreed itinerary as much as possible, but we reserve the right to change the itinerary and timings depending on weather conditions and unpredictable events caused by traffic, demonstrations, works in progress… Our itineraries are based on the typical tourist pace: not too rushed, but not too relaxed. Our guides handle the tour rhythm in a pleasant way, but it’s the client responsibility to follow the guides indications so we can cover everything that was planned. Guías de Barcelona will not be responsible if there wasn’t time to visit all the promised sites in the itinerary. No refunds for itinerary changes.

▪     Food: In lunch stops and on the cuisine classes activities, client is responsible for telling the tourguide  or advising in advance to Guías de Barcelona about any food allergies or intolerances they might suffer so we can help choosing your food. The client takes full responsibility for the food that he or she decides to eat, and Guías de Barcelona will never be liable for any health issue resulting from the food/drinks eaten/drunk during a tour. No food or drink to be consumed inside vehicles except by permission of the driver.

 

 

Privacy Policy

 

▪     What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

▪     How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

▪     Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

▪     Third party links. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

▪     Online Privacy Policy Only. This online privacy policy applies only to information collected through our website and not to information collected offline.

▪     Your Consent. By using our site, you consent to our websites privacy policy.

 

Changes to our Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page.


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